Constant support on your side – the open secret to how we “Keep IT Simple™”

You’re in the middle of your business day. You can’t get on the Internet, you’ve got a virus, can’t print, no access to email or your main business applications. Or you’re on the road, with deadlines, and you’re not able to connect with your office network. We get it. You need a help desk, and you need it now.

What should you look for in a help desk support vendor? Simple. A business model aligned with your interests – and a focus on permanently resolving problems, not simply responding to incidents. Often, repeat incidents are due to chronic underlying problems. Resolving the incident does not make the root problem go away. While we continue to set records in incident response and resolution times, our primary focus remains problem resolution – so there’s no reason to make service requests in the first place!

We have the size and expert systems to offer unlimited help desk support to many of our managed IT clients. While most help desk businesses have the service provider making money from every business interruption, outage and failure, we see that as an elephant-in-the-room conflict of interest. Our mission is to make sure our phones do not ring. This is our way of aligning our interests with yours–we succeed when you succeed. To us, it’s the only way a successful long-term relationship can  work.

With Skyrope’s help desk, you get:

• 24×7x365 access to not only help desk technicians, but real systems engineers on call
• SLAs with teeth – if we cannot deliver on our response time commitment, we’ll pay you!
• 8×5 unlimited help desk – even for smaller accounts
• The leading professional services automation (PSA) platform
• OmniSupport™ Remote: we can take over, troubleshoot, and deploy software to desktops, laptops, blackberries and iphones  anywhere– even if you don’t have an account with us
• OmniSupport™ Onsite: in an emergency, we can send a field engineer to your site 24×7x365
• Detailed analysis of your ticketing patterns with proactive problem resolution road map

Want to find out what it’ll take to get constant support with problem resolution – so you and your business can cruise hassle-free? Fill out the form on the top right for a no-cost, no-obligation assessment of your network and user support needs.